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Terms & Conditions

You must read and agree with our terms and conditions before buying. When buying goods from our website you enter an agreement with Bruce Blinds. The agreement will be concluded when the money Reaches our bank account (24 hours from order).


The price for any Goods ordered by you will be the price shown on the order form at the time you place your order and will include VAT at the current rate and delivery to one address within Mainland UK
We will debit the price, plus any delivery charge, from your debit or credit card when we receive your order or as soon as is reasonably practicable thereafter. A legally binding contract with you will arise once Bruce Blinds has received payment for the goods in full from you.


Delivery is free to Mainland UK only.

All of our deliveries are made between 9am-5pm Monday – Friday using a reliable carrier.

We aim to deliver all orders within the time specified at time of ordering. Delivery dates cannot be 100% guaranteed, but we will do our utmost to ensure goods are delivered within the stated date or soon afterwards. Time is not of the essence of this agreement and we cannot accept liability for any delay which is either minor or beyond our reasonable control or caused by a failure to gain access to the delivery address on the agreed delivery date.

A signature is required for all parcel deliveries.

We will attempt to deliver your goods to the delivery address specified at time of ordering a maximum of three attempts. In the event that we are unsuccessful in delivering your order for reasons beyond our control, you will be notified and you will be required to provide an alternative delivery address for which an additional delivery charge will apply for return and redelivery of goods.


You cannot change or cancel your order if the goods you have ordered are manufactured, measured or custom made to your requirements or specifications, as these goods will not be resalable by us. The cancellation provisions in Regulation 10 of The Consumer Protection (Distance Selling) Regulations 2000 do not apply to this agreement.


We have the right to cancel your order if we have insufficient stock to deliver the Goods you have ordered or one or more of the goods you have ordered were listed at an incorrect price due to a typographical error in the pricing information. If we do cancel your order we will notify you by email and will re-credit to your account any sum deducted by us from your debit or credit card or other as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.


If the goods you ordered are unavailable we will notify you as soon as possible and suggest a suitable replacement.


The product information and photographs contained within Our Web site are provided for illustrative purposes only and we cannot warrant that they are accurate. If you are in any doubt as to the precise nature of the product you wish to order, you are advised to order a free sample of the product where available. Please Note: - Whilst every effort is made to ensure blinds match swatches, dye batches from our manufacturers may vary slightly from time to time. We cannot guarantee an exact match even on our samples unless paint finished, as wood is a natural material and does vary slightly in grain and shade although we are very accurate with our stains.

Measuring & Fitting

It is your responsibility to thoroughly read the Measuring & fitting pages accessible from the top navigation on the Bruce Blinds web site. Bruce Blinds will not replace any blinds based on incorrect measurements where guidance & advice has not been followed. The measurements you provide will be used to manufacture your blinds, and any deductions made during the manufacture will be non refundable (for example Vertical Blinds with Exact Measurements will have a slight deduction from the drop). Bruce Blinds will not Refund or Replace any blinds based on deductions made to widths or drops in the factory where such deductions are highlighted on the website or within the measure & fit guides.


It is important that you check your delivery carefully at time of delivery. For any goods that have been damaged in shipment you must notify TNT at the time of signing for receipt of delivery, we regret that notification or claims after delivery cannot be accepted. For all blinds that were made incorrectly, you must notify us within 48 hours of the date that the merchandise is delivered to you. Claims outside the 48 hours period cannot be accepted. We can only accept returns in their original packaging.

If you feel that there is a fault regarding your blind, we are more than happy to look into resolving the issue.

However please note that if the fault/issue concerning your blind is attributable to you, you will be liable for a charge of £25 for collection & redelivery of your blind plus any costs incurred in repairing/altering the blind.

We cannot accept the return of the Goods by reason of the measurements given being incorrect. You are advised to read the measurement guide for guidance on how to take the required measurements accurately.

Whilst every attempt will be made by Bruce Blinds to ensure that the Goods sold match in every respect any sample or description shown or given or sent to you, any minor or immaterial variation or change in colour pattern between the sample or description and the Goods delivered shall not entitle you to reject the Goods nor claim any compensation for such variation or change. We reserve the right to substitute goods of equivalent price and quality for the goods ordered.


By placing an order you authorise Bruce Blinds at its discretion to carry out a credit reference or other enquiry upon your financial status as Bruce Blinds thinks fit and you agree to provide such written authorisation as may be required for purposes of such enquiry and in the absence of such authorisation we will be unable to process your order.


No statement, description, or recommendation contained in any catalogue, price list, advertisement, communication, Web site pages or by any agent or employee of Bruce Blinds shall be interpreted so as to enlarge, vary or override in any way any of these terms or conditions.


If any part of these terms and conditions is unenforceable including any provision in which we exclude our liability to you the enforceability of any other part of these conditions will not be affected.


You acknowledge and agree to be bound by the terms of our privacy policy.


Except for Our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contacts (Right of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart form that Act.

Privacy Policy:

The information that we request and gather from you will be used in accordance with the Data Protection Act 1998.

The information we will collect about you:

  • your name
  • address
  • phone number
  • email address

Your credit card details will be taken on our behalf by our payment processor Protx. Protx is a secure credit/debit card processor. As such Bruce Blinds will never have access to your card details, ensuring a secure transaction. We will not store your details and we will not sell or offer them to any third party. We will only use your details to process your order.


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